DZTEEZ TERMS, CONDITIONS, REFUND POLICY, PRIVACY POLICY & PROCEDURES

Effective Date: January 1, 2026

Company: DzTeez, LLC

By accessing, browsing, using, or purchasing from DzTeez.com (“Website”), you agree to be bound by the following Terms, Conditions, Policies, and Procedures. If you do not agree to these terms, please do not use this Website or purchase any products or services.

1. COMPANY INFORMATION

DzTeez, LLC (“DzTeez,” “we,” “our,” or “us”) operates an online retail store offering digital downloads, apparel, accessories, and custom merchandise.

Contact Information:

Email: debates@dzteez.com

Website: DzTeez.com

2. PRODUCTS & SERVICES

DzTeez offers:

Digital downloads
PNG files
DTF transfer designs
Sublimation designs
Graphic design resources
T-shirts
Hoodies
Sweatshirts
Tumblers
Mugs
Accessories
Custom merchandise
Personalized products

We reserve the right to modify, discontinue, limit, or update any product, service, pricing, description, or availability without prior notice.

3. DIGITAL DOWNLOAD POLICY (STRICT FINAL SALE)

Due to the nature of digital products, ALL DIGITAL DOWNLOAD SALES ARE FINAL.

Digital products include but are not limited to:

PNG files
DTF designs
Sublimation files
Instant downloads
Graphic design files
Digital artwork
Printable products

Once a digital file has been delivered, downloaded, emailed, or made accessible to the customer, the transaction is considered complete and non-refundable.

No Refunds, Exchanges, or Cancellations

Customers acknowledge and agree that:

Digital products cannot be returned.
No refunds will be issued after delivery.
No exchanges will be provided.
No cancellations are permitted after delivery.
Customers are responsible for reviewing product descriptions before purchasing.

File Compatibility

Customers are solely responsible for ensuring that purchased files are compatible with their software, equipment, printers, cutters, or production methods before purchase.

Corrupted or Incorrect Files

If a file is defective, corrupted, incomplete, or incorrectly delivered, DzTeez may provide a replacement file at its sole discretion.

Replacement of the file shall be the customer’s exclusive remedy.

No monetary refunds will be issued.

4. APPAREL & PHYSICAL PRODUCT RETURN POLICY

Applicable products include:

T-shirts
Hoodies
Sweatshirts
Mugs
Tumblers
Accessories
Physical merchandise

Return Eligibility

Eligible returns must:

Be submitted within thirty (30) days of delivery.
Be unused.
Be unworn.
Be unwashed.
Be in original condition.
Include original packaging.
Include proof of purchase.

DzTeez reserves the right to inspect all returned merchandise before approval.

5. NON-RETURNABLE ITEMS

The following items are not eligible for return, exchange, or refund:

Digital downloads
Personalized products
Custom products
Made-to-order merchandise
Clearance items
Sale items
Promotional items
Gift cards
Worn merchandise
Washed merchandise
Altered merchandise
Damaged merchandise caused by customer misuse

6. REFUND PROCEDURES

Upon receipt of an approved return:

The item will be inspected.
The customer will be notified of approval or denial.
Approved refunds will be issued to the original payment method.

Refund processing times vary by financial institution and payment processor.

DzTeez reserves the right to deny any refund request that does not meet policy requirements.

Original shipping charges are non-refundable.

7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Customers must notify DzTeez within seven (7) days of delivery regarding:

Manufacturing defects
Damaged products
Incorrect products

Claims submitted after seven (7) days may be denied.

Customers must provide:

Order number
Detailed description
Clear photographs showing the issue

Approved claims may receive:

Replacement product
Replacement shipment

No cash refunds are guaranteed.

8. RETURN SHIPPING POLICY

Customers are responsible for all return shipping costs unless otherwise required by law.

Customers should use a trackable shipping service.

DzTeez is not responsible for:

Lost returns
Misdelivered returns
Damaged return shipments

Returns remain the customer’s responsibility until received by DzTeez.

9. ORDER CANCELLATION POLICY

Orders may only be canceled before processing begins.

Once any of the following occurs, cancellation is no longer possible:

Production begins
Printing begins
Packaging begins
Shipping begins
Digital delivery occurs
Download access is granted

Custom and personalized orders generally cannot be canceled after submission.

10. PAYMENT POLICY

All payments must be authorized by the cardholder or payment account owner.

DzTeez reserves the right to:

Refuse service
Reject transactions
Cancel orders
Limit quantities
Request verification

for any reason, including suspected fraud or abuse.

11. FRAUD PREVENTION & CHARGEBACK POLICY

By placing an order, customers agree to contact DzTeez before initiating any chargeback, payment dispute, reversal, or claim with a financial institution.

Customers agree to allow DzTeez a reasonable opportunity to investigate and resolve any issue.

Fraud Protection Measures

DzTeez may:

Verify customer identity
Verify billing information
Verify shipping information
Request additional documentation
Cancel suspicious orders
Refuse future service

Chargeback Disputes

DzTeez reserves the right to contest and defend against all improper chargebacks using evidence including:

Order confirmations
Shipping confirmations
Carrier tracking records
Delivery confirmations
IP address records
Device records
Download access logs
Customer communications
Fraud screening records

Accounts associated with fraudulent chargebacks may be permanently restricted from future purchases.

12. INTELLECTUAL PROPERTY RIGHTS

All content appearing on DzTeez.com is the exclusive property of DzTeez, LLC and is protected by applicable copyright, trademark, and intellectual property laws.

Protected content includes:

Designs
Logos
Artwork
Graphics
Product images
Product descriptions
Website content
Branding materials

No content may be copied, reproduced, distributed, sold, shared, modified, or republished without prior written permission from DzTeez.

Unauthorized use may result in legal action.

13. LIMITED LICENSE FOR DIGITAL DOWNLOADS

Purchase of a digital file grants the purchaser a limited, non-transferable license to use the file according to the specific license accompanying the product.

Unless expressly authorized:

Customers may not:

Resell digital files
Share digital files
Redistribute digital files
Give away digital files
Claim ownership of designs
Upload files to sharing websites

DzTeez retains all ownership rights.

14. PRIVACY POLICY

DzTeez respects customer privacy and is committed to protecting personal information.

Information collected may include:

Name
Email address
Billing address
Shipping address
Telephone number
Payment information
Order history

Information may be used for:

Order processing
Customer support
Fraud prevention
Website administration
Service improvements
Marketing communications where permitted

DzTeez does not sell customer personal information to third parties.

15. DATA SECURITY

DzTeez utilizes commercially reasonable security measures and trusted third-party payment processors to protect customer information.

While reasonable efforts are made to protect data, no internet transmission or electronic storage method can be guaranteed to be 100% secure.

16. DISCLAIMER OF WARRANTIES

All products and services are provided “AS IS” and “AS AVAILABLE.”

DzTeez makes no guarantees regarding:

Continuous website availability
Error-free operation
Compatibility with all devices or software
Uninterrupted service

To the fullest extent permitted by law, all implied warranties are disclaimed.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by law, DzTeez shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Lost profits
Lost revenue
Lost business opportunities
Data loss

This limitation applies regardless of the legal theory asserted.

18. DISPUTE RESOLUTION

Customers agree to first contact DzTeez regarding any concern, complaint, or dispute.

Both parties agree to make reasonable efforts to resolve disputes informally before pursuing legal action.

Failure to follow this process may affect available remedies where permitted by law.

19. GOVERNING LAW

These Terms, Conditions, Policies, and Procedures shall be governed by and interpreted under the laws of the United States and the state in which DzTeez, LLC conducts business, without regard to conflict-of-law principles.

20. CHANGES TO THESE TERMS

DzTeez reserves the right to update, revise, modify, or replace these Terms, Conditions, Policies, and Procedures at any time.

Updated versions become effective immediately upon posting to the Website.

Continued use of the Website constitutes acceptance of revised terms.

21. CHECKOUT AGREEMENT

By checking the acceptance box during checkout, you acknowledge and agree:

“I have read and agree to the DzTeez Terms, Conditions, Refund Policy, Privacy Policy, and Procedures. I understand that digital downloads are non-refundable and final sale. I agree to contact DzTeez at debates@dzteez.com before initiating any chargeback, dispute, or payment reversal.”

22. CONTACT US

For questions regarding these Terms, Conditions, Policies, and Procedures, please contact:

DzTeez, LLC